Customer Service Policy

Customer Service Policy

At Olevs Clock, customer satisfaction is our top priority. We are here to help with any questions, concerns, or feedback you may have.

1. Contact Channels You can reach our customer service team via:

  • Email: support@olevsclock.com

2. Operating Hours

  • Our support team is available from [Weekday] to [Weekday], from [Time] to [Time] [Time Zone, e.g., GMT].

  • Weekends and UK public holidays may experience longer response times.

3. Response Time

  • We aim to respond to all email enquiries within [Number] business hours. During peak periods, it may take a little longer.

4. How We Can Help Our customer service team can assist you with:

  • Product information.

  • Order enquiries and shipping status.

  • Returns and refund processes.

  • Website technical issues.

  • Any other questions related to your Olevs Clock experience.

5. Feedback and Complaints We value your feedback and take complaints very seriously. If you have a complaint, please email support@olevsclock.com with as much detail as possible. We will do our best to resolve your concern fairly and efficiently.

6. Required Information When contacting support, please include your order number and as much detail as possible about your query to help us assist you faster.

7. Contact Us

We look forward to assisting you! Email: support@olevsclock.com